To ensure a fair and transparent refund review process, customers must provide a single, clear, continuous, and unedited video demonstrating the complete procedure.
01 — Start Recording in Recovery Mode
Start the video while the device is in Recovery Mode. At the beginning of the recording, use another device to check and display the current time by searching Google for:
“Current time in my location”
The displayed time must be clearly visible in the recording.
02 — Perform Factory Reset 3 Times
Perform “Wipe data/factory reset” a total of 3 times and clearly show each process in the video.
03 — Reboot & Connect to Stable Internet
After completing the resets, reboot the device and connect it to a stable Wi-Fi/internet connection.
04 — Start Inquiry & Wait for Relock
After connecting to the internet, wait at least 2 minutes. Then select “Start Inquiry” and continue the process until the device relocks.
05 — IMEI Must Be Clearly Visible
The IMEI shown on the device's back sticker must be clearly visible at some point during the recording.
06 — ONE Continuous Video Only
The complete process must be recorded in ONE continuous video from beginning to end.
❌ No cuts
❌ No editing
❌ No multiple video clips
❌ No transitions
❌ No missing steps
The video must be clear, uninterrupted, and fully verifiable.
Refund requests will only be reviewed when all requirements above are properly completed and clearly demonstrated in the submitted video.
Any video containing cuts, edits, missing steps, unclear footage, or incomplete evidence may result in the refund request being rejected.
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